Our office is now offering telehealth services for certain sick visits and medication review visits. Please contact your physician's nurse if you are interested in participating in a telehealth visit. Please be aware that you do have to be web enabled and that you do need to have the Healow App downloaded on your phone and set up prior to scheduling a telehealth visit. You will use the app to participate in the visit. We will bill your insurance for this visit and if it is not covered, you will receive a bill for the charge. As of March 17, 2020, both Aetna and Anthem insurance have issued an order to cover telemedicine visits for the next 90 days due to the COVID-19 outbreak. Medicare and Medicaid cover the telemedicine visits at this point.
To download the Healow App on your phone please go to https://mycw23.eclinicalweb.com/portal1979/jsp/100mp/login_otp.jsp and click on the download from the App Store or from Google Play. You will need your username and password from the practice. If you are unaware of your username and password, please call our practice at 270-846-4800, option 1, and ask someone to reset your patient portal information. You will then receive an email containing your login information.