If you are experiencing a financial hardship, discounts for essential services are offered based on family size and income. If you are unable to make payments based on our monthly payment schedule, you may fill out a Financial Assistance Application. If approved for Financial Assistance a discount will be applied to your account and payments can be made on your account with different terms. This discount will apply so long as payment arrangements are kept. If payment arrangements are not kept, discounts will be reversed and the account will be considered for an outside Collection Agency. You may fill out your application and mail it back in with all required documentation or fax back into our Billing Office at 270-846-4828. Please click the link below to download your application.